IT & Data Assistant

AMBA & BGA is currently recruiting for an IT & Data Assistant to support the Head of IT & Data in supporting the technological and analytic solutions of AMBA & BGA. Tasks will vary from assisting with administrative tasks to supporting staff with their IT & Data requirements and troubleshooting.

Job title:

IT & Data Assistant

Reporting to:

Head of IT & Data

Department:

Job purpose summary:

To support the Head of IT & Data in supporting the technological and analytic solutions of AMBA & BGA. Tasks will vary from assisting with administrative tasks to supporting staff with their IT & Data requirements and troubleshooting.

Key responsibilities and accountabilities:

Manage and supporting the organisation’s database (Dynamics365) in line with Data Protection legislation.

- - Data management – activating and ensuring stakeholder records are kept up to date
  - Setup and running of reports and dashboards and provision of statistics as required
  - Import and export of data and creation/deletion of records as appropriate
  - Synchronisation of data with other systems e.g. email platform, career development platform
  - Manage the Data Management mailbox
  - Provide database and record keeping support
  - Research, collect, organise and update data as required
  - Administer data requests from the organisation
  - Check databases for changes and errors and to make corrections, as needed
  - Liaise with various departments regarding data requirements

Take responsibility for company data outside Dynamics, and champion data unification.

Ensure all company data processes are in line with data protection and privacy policies, principles and good practice.

Keep up to date with developments in data protection and privacy landscape.

Contribute to ongoing platforms improvement and development work (CRM, ESP, website, etc), project managing improvements and upgrades to CRM and other systems as appropriate.

Responsibility for building AMBA and BGAs database of contacts with new and potential customers using online methods and by telephone.

Manage data collection forms and the collected data on applicable platforms including events platforms, AMBA & BGA website(s), research platforms and other platforms where AMBA & BGA data is collected or distributed.

Any other ad hoc responsibility that is appropriate to the role and which may come up due to business requirements.

Supporting the organisation with general support for the IT function:

- - Manage the IT request mailbox
  - Troubleshooting IT issues and provide solutions and fixes
  - Liaising with IT service provider to raise tickets and to track progress to completion
  - End to end management of IT ticket portal

Manage and logging office hardware.

Day to day department administration.

Qualifications, skills and experience::

A strong administration background.
Previous experience of working with multiple stakeholders and multitasking.
Educated to degree level, or equivalent experience.
Good telephone manner.
Analytical and problem-solving mindset.
Database, CRM knowledge, MS Dynamics particularly desirable.
Sound understanding of current and future data protection and privacy landscape.
Experience of researching external sources for new contacts for the business.

Key Competencies:

Demonstrable analytical skills.
Problem-solving skills.
A team player with strong work initiative and great interpersonal skills.
Exceptional customer service skills.
Exceptional attention to detail.
Strong numerical competency.
Outstanding MS Excel skills.
Ability to analyse and interpret complex information.
Ability to understand, follow and improve processes.
Good written and verbal communication skills.
Excellent organisational, administrative and time management skills.

Location:

Top floor, 3 Dorset Rise, with a degree of hybrid working

Hour of work:

35 Hours Per Week with a degree of hybrid working

Salary:

Competitive

Date prepared:

9 January 2024

Want to apply for this role?

To apply, please send us your CV and covering letter

Please note, all applicants must be able to demonstrate their legal right to work in the UK, as we do not hold a sponsorship license.

Due to the volume of our applications, we will only reply to successful candidates. We would like to thank you for your interest in AMBA & BGA.